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Help and FAQ / Contact us

Contact us

If you have a query about a report you have filed through the orb service please ensure you allow 5 working days for the relevant agency to respond to your report.

We are only able to offer assistance to users who provided their contact information when submitting their original report.

You can send an email to

Our office phone line is 09 362 0971. You can also call us toll free from anywhere in New Zealand at 0508 NETSAFE (0508 638 723). Please note that our phone service operates during office hours only.

If you would like to send something by mail, our postal address is:

NetSafe - The Internet Safety Group
PO Box 9386
Auckland 1149
New Zealand