Collection, storage and use
2. No need to disclose personal information
The orb service has been designed to be used anonymously but your report of an online incident is more likely to be investigated and action taken by one of our partner agencies if you disclose your personal information via the web forms.
3. Your disclosure of personal information
You may choose to disclose personal information when adding material to the Site. Such information will be viewable by Site administrators (NetSafe staff), and representatives of the appropriate agency who deals with your complaint. No material will be published on the Site.
4. Holding of information
Personal information that you provide will be held by NetSafe and may also be held by the relevant partner agency who deals with your report. This information will not be made available to the public and, unless required by law, we will not publicise this information without your consent.
5. Use of personal information
We will only use personal information provided to us for the purpose of administering, evaluating and improving the Site, improving our services and communicating with you.
Feedback is important and is used to evaluate and improve the Site. If you provide feedback on the Site directly to NetSafe via the supplied email address, that feedback will be sent to appropriate NetSafe staff. We may pass on relevant comments to other people within NetSafe or our partner agencies who administer, have contributed content to, or are otherwise interested in, the Site. This could include your email address and other identifying information.
Statistical information and cookies
7. Statistical information collected
We may collect statistical information about your visit to help us improve the Site. This information is aggregated and non-personally identifying. It includes:
- your IP address;
- the search terms you used;
- the pages you accessed on our Site and the links you clicked on;
- the date and time you visited the site;
- the referring site (if any) through which you clicked through to this Site;
- your operating system (e.g., Windows XP, Mac OSX);
- the type of web browser you use (e.g. Internet Explorer, Mozilla Firefox); and
- other incidental matters such as screen resolution, the release of your installed Flash version and the language setting of your browser.
8. Use of statistical information
The statistical information referred to above will be viewable by Site administrators and certain other NetSafe staff. It may also be shared with other partner agencies.
This Site generates persistent session cookies for the purpose of monitoring Site usage and allowing you to securely disclose your personal information. The cookies do not collect personal information. You can disable them or clear them out of the web browser you are using to view this Site after submitting a report but if you disable cookies during your visit you will not be able to use the Site.
Records and disclosure statement
10. Public Records, Official Information and Parliament
Your emails and contributions to the Site may constitute public records and be retained to the extent required by the Public Records Act 2005. Our partner agencies may also be required to disclose those materials under the Official Information Act 1982 or to a Parliamentary Select Committee or Parliament in response to a Parliamentary Question.
Rights of access and correction
11. Your rights
Under the Privacy Act 1993, you have the right to access and to request correction of any of your personal information provided to NetSafe in connection with your use of this Site. If you would like to see the personal information relating to you that NetSafe has stored, or to change such personal information, or if you have any concerns regarding your privacy, please contact us at the address set out below. NetSafe may require proof of your identity before being able to provide you with any personal information.
The Privacy Officer
NetSafe - The Internet Safety Group
PO Box 9386
Phone: 09 362 0971
12. Privacy Commissioner
If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner:
Office of the Privacy Commissioner
PO Box 10-094
Wellington, New Zealand
Phone: 04 474 7590
Enquiries Line (from Auckland): 302 8655
Enquiries Line (from outside Auckland): 0800 803 909
Fax: 04 474 7595